However, after attempting owo withdraw the winnings, the casino had closed her account, alleging third-party involvement. Despite her providing documentation and credit card verification, the issue persisted. We clarified that according to the casino’s rules and our Fair Gambling Codex, players should have only used payment methods registered in their own name. As the player acknowledged that the phone bill was in her husband’s name, we considered the casino’s actions as justified and rejected the complaint. The player from Italy państwa facing challenges with withdrawing his winnings amounting jest to 232,000 euro from Hellspin Casino. Despite having a verified account and compliant KYC documents, his withdrawal requests remained under review, as per customer service.
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The player from Sweden has requested a withdrawal prior to submitting this complaint. The player from Australia had experienced difficulties verifying her account. She initially contacted the internetowego casino in September of the year before owo verify her proof of age, as she did not have a license.
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- After communicating with the Complaints Team, he had been advised to wait for 14 days for the funds jest to be processed.
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